Refund & Return Policy
We want you to be happy with your purchase. If something isn't right, please let us know.
Returns of physical products
- You can return an unused product in its original packaging within 7 days of receiving it.
- Please contact us before sending anything back, with your order number and the reason for the return.
- Once we receive and check the return, we'll refund the product price by bank transfer.
Damaged or wrong items
- If an item arrives damaged or isn't what you ordered, contact us within 3 days with photos. We'll replace it or give you a full refund, including delivery costs.
Digital products
- Because digital products can be downloaded straight away, they can't be returned.
- If a file doesn't work or isn't what was described, contact us and we'll fix it or refund you.
Cancelling an order
- You can cancel an order yourself from your order page until you upload the payment slip.
- After that, contact us and we'll cancel it. If you've already paid, we'll refund you in full.
Refunds
- Refunds are made by bank transfer to the account you paid from, usually within 5 working days.